RESULTS GYM MEMBERSHIP T&Cs

RESULTS GYM MEMBERSHIP TERMS & CONDITIONS

Principal Terms

Agreement commencement upon acceptance in the web sign-up process.
Option to delay start date up to 1 month.
Binding agreement upon confirmation of membership acceptance.
Rights and privileges based on membership type.
Non-transferability of agreement.

Direct Debit Fees and Charges

Joining Fee and initial fees collection methods.
Upgrade fees and administration charges.
Billing cycles and refund policies.
Administration fees for unpaid Direct Debits.
Notification requirement for member detail changes.
Membership freeze options and conditions.

III. Direct Debit Prices

Notice and process for membership price increases.

Termination

Termination process for monthly memberships.
Conditions for Fixed Term membership termination.

Money Back Guarantee

Refund policies within 14 days of membership application.

PIN Abuse Policy

Personal use and security of Access FOB.
Monitoring and identification verification of Access FOB use.
Investigation process for misuse.
Penalties and actions for Access FOB misuse.
Member responsibilities for Access FOB security.

VII. Daily Membership Terms & Conditions

Commencement and duration of daily memberships.
Cancellation and refund policies for daily memberships.

VIII. General Terms & Conditions

Age requirement and compliance with membership rules.
Provisions for changes in the club’s operation and rules.
Liability and responsibilities in special circumstances.
Rights to assign agreement benefits and notices.
Gym closures and member compensation policies.
Legal rights and governance of the agreement.
Contact details and process for inquiries and complaints.

Promotion Terms

Conditions and eligibility for promotional offers and challenges.
Specific terms for various promotions and offers.

Results Gym ‘Together’ Terms & Conditions

Fees and changes related to the ‘Together’ subscription.
Loyalty benefits and conditions for ‘Together’ members.

Day Passes

Terms and fair use policy for day passes.
Non-refundability and transferability conditions.

XII. Blue Light Membership

Eligibility, terms, and conditions for blue light employees.
Fixed term and rolling monthly membership options for blue light employees.

XIII. Plus - First Month Half Price Offer

Eligibility and conditions for half price first-month offer.

XIV. Results Gym Special Promotions and Offers

Specific terms for various ongoing and limited-time offers.

Membership Feedback and Confirmation

Terms for participation in feedback programs and related rewards.

XVI. Contact Information

Methods for reaching out for support or inquiries.

This section includes all the specific points under Principal Terms, making it clear and comprehensive for members to understand their rights and responsibilities from the start of their membership.

Principal Terms
Agreement Commencement: This agreement commences once you have indicated your acceptance in the Declaration section of the web sign-up process. Your acknowledgment of these terms constitutes your agreement to adhere to and be bound by the provisions outlined herein.
Option to Delay Start Date: You have the flexibility to delay the start date of your membership by up to 1 month from the initial agreement. If you wish to bring this date forward, please contact us at g_bertie@hotmail.com. Please note that the terms in the Money Back Guarantee section may apply if the start date is adjusted.
Binding Agreement: This agreement will become binding on both you and us when we contact you to confirm that your membership application has been accepted. At this point, a contractual relationship is established between you and us.
Rights and Privileges: Upon the commencement of your membership, you will be entitled to all the rights and privileges associated with the Type of Membership you have chosen. These rights are specific to the membership plan you select and are outlined in the relevant section of these terms.
Non-Transferability: Your membership is personal and exclusive to you. It cannot be transferred, assigned, or sold to any other person. This ensures that the benefits and services provided under your membership remain solely for your use.

This section clearly outlines the financial obligations and options associated with your gym membership, ensuring members are well informed about fees, payments, and their flexibility regarding membership management.

Direct Debit Fees and Charges

Joining Fee and Initial Fees Collection Methods: The Joining Fee, if applicable, along with the first month's membership fees, are collected by us at the time of your purchase. These fees can be paid either by Debit/Credit card or by Direct Debit approximately 5 working days from your membership application date. The Joining Fee covers the initial administration costs associated with setting up a new membership and direct debit agreement and entitles the member to an induction session, bookable online.
Upgrade Fees and Administration Charges: Should you choose to upgrade your membership, there may be an administrative fee charged at the point of upgrade. This fee is necessary to cover the costs of adjusting your membership plan and account details.
Billing Cycles and Refund Policies: Your second Direct Debit for monthly membership fees will be collected one month after joining. Subsequent payments will be collected monthly thereafter. Each payment is non-refundable under any circumstances. In cases where you joined prior to your gym opening, the first payment after joining will be collected one month after the gym's opening date.
Administration Fees for Unpaid Direct Debits: If a Direct Debit payment is returned unpaid or any other form of payment is not honored, an administration fee of £5 will be charged. This fee compensates for the additional administrative work incurred due to missed payments. In the event of repeated missed payments, we reserve the right to suspend or terminate your membership.
Notification Requirement for Member Detail Changes: You agree to promptly inform us of any changes to the Member Details you provided. This ensures that all communications and billing processes continue uninterrupted and that your membership record remains accurate and up-to-date.
Membership Freeze Options and Conditions: Your membership can be frozen for a maximum of 3 months, after which it will automatically be reactivated, reverting to your standard monthly rate. The freeze option is applicable only to monthly memberships and starts from your payment date. Please note that this action must be requested at least 3 working days prior to your payment date to be effective.

This section aims to establish a clear and fair process for informing members about any potential changes in membership fees, ensuring transparency and maintaining trust with members.

III. Direct Debit Prices

Notice and Process for Membership Price Increases:

Notification of Price Changes: From time to time, we may need to increase the price of membership. In such instances, we are committed to providing you with at least 1 full month's notice before any price increase takes effect. This notification will clearly communicate the effective date of the price increase and the new monthly membership fee.
Member Rights During Price Increase Notification: During the notice period, you retain the usual right to terminate your membership in accordance with the membership terms and conditions. If you decide not to terminate your membership by the date specified in the notice, your membership fee will be adjusted to reflect the new price as outlined in our notification.
Transparency and Communication: We understand the importance of clear communication regarding fee adjustments. Therefore, we will ensure that all information about price increases, including the effective date and the new pricing structure, is communicated transparently and effectively to all members.
Justification for Price Increases: Price adjustments are considered carefully, keeping in mind the necessity to maintain the quality of our services, facilities, and the overall member experience. Such changes are also in response to external factors such as inflation, operational costs, and market dynamics.
Feedback and Concerns: We welcome feedback and inquiries regarding any price changes. Our member services team is available to address any concerns and provide further clarification as needed.

This section outlines the procedures for terminating different types of memberships, ensuring members are informed about their options and any associated conditions.

Termination

Termination Process for Monthly Memberships:

Initiating Termination: You may terminate your monthly membership at any point by cancelling your direct debit arrangement with your bank. We advise allowing a minimum of 4 working days for your bank to process this cancellation.
Notice Period: Upon cancellation of your direct debit, your membership will remain active until the day before your next scheduled payment. This means that you can continue to use the gym facilities until this date.
Member Services Consultation: For additional support or information regarding the termination process, please reach out to our Member Services. We are available to discuss the options available to you or to provide any further information you might require.

Conditions for Fixed Term Membership Termination:

Early Termination of Fixed Term Memberships: If you have purchased a Fixed Term membership, you are entitled to a refund of 50% of the pro-rata amount for any unused portion of your membership. This policy recognizes the commitment made at the start of a Fixed Term membership while also providing flexibility for unforeseen circumstances.
Non-Freeze Policy for Fixed Term Memberships: Please note that it is not possible to freeze a Fixed Term membership. This is due to the predefined and agreed duration of these memberships.

This section provides a clear explanation of the money-back guarantee, including the conditions and process for obtaining a refund within the initial 14-day period after joining the gym.

Money Back Guarantee

Refund Policy Within 14 Days of Membership Application:

14-Day Cancellation Right: In alignment with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to cancel your membership and receive a full refund of any fees paid if you do so within 14 days of completing your membership application form. This policy is designed to give you peace of mind and confidence in your decision to join our gym.
Commencement of Membership and Pro-rata Refunds: If you choose to commence your membership immediately, or if you request us to start your membership early, you agree that if you subsequently cancel within the 14-day period, you will be refunded any monies paid, less an amount for the membership you have already used. This amount is calculated from the first day after joining.
Procedure for Requesting a Refund: To initiate a cancellation and refund within this 14-day period, please contact us via the email provided in the contact section of these terms. We aim to process all such requests promptly and efficiently.
Acknowledgement of Member's Right to Cancel: We recognize and fully respect your right to cancel your membership within this period. Our goal is to ensure that your experience starting with us is as comfortable and risk-free as possible.

This section aims to emphasise the importance of proper use and security of the Access FOBs, outlining the consequences of misuse and the responsibility of members to maintain the security of their access devices.

PIN Abuse Policy

Personal Use and Security of Access FOB:

Exclusive Use: Your Access FOB is issued solely for your use, as your membership is personal to you. This FOB allows you access to the gym and should not be shared with others.
Security Obligations: You are responsible for keeping your Access FOB secure and confidential at all times. This is crucial to maintaining the integrity and security of the gym facilities.

Monitoring and Identification Verification of Access FOB Use:

Usage Monitoring: For the safety and security of all members, we monitor the use of Access FOBs. This helps in ensuring that access is limited to authorized members only.
Identity Verification: Members using Access FOBs may be asked to provide proof of identification. This policy is in place to prevent unauthorized access and to maintain a secure environment.

Investigation Process for Misuse:

Misuse Concerns: If we suspect that your Access FOB has been used by someone other than yourself, we may conduct an investigation.
Member Cooperation: We will inform you via email if an investigation is initiated and may ask for your assistance. Your cooperation in such matters is expected and appreciated.

Penalties and Actions for Access FOB Misuse:

Charges for Misuse: If misuse of your Access FOB is detected, we may apply a penalty charge to your membership fees. This charge reflects the unauthorized access and is designed to deter such behavior.
Membership Cancellation: In cases of serious or repeated misuse, we may opt to cancel your membership with immediate effect. This decision is not taken lightly and is reserved for the most severe violations.

Member Responsibilities for Access FOB Security:

Responsibility for Misuse: If it is found that you knowingly provided your Access FOB to another individual, you may be held responsible for their conduct while in the gym and liable for any losses we suffer as a consequence.
Loss or Theft of Access FOB: If your Access FOB is lost or stolen, you must inform member services immediately. We will then deactivate the lost FOB and issue a new one, ensuring continuous and secure access for you.

Replacement Fee for Lost Access FOBs:

Incurring Replacement Fees: In the event of a lost Access FOB, a replacement fee will be incurred by the member for the issuance of a new FOB. This fee is necessary to cover the costs associated with producing and programming a new Access FOB.
Reporting and Replacement Process: If your Access FOB is lost, you must report it immediately to member services. Upon reporting, we will deactivate the lost FOB to prevent unauthorized access and initiate the process for issuing a new one.
Fee Payment: The replacement fee must be paid before the new Access FOB is issued. Members are encouraged to take care of their FOBs to avoid these additional costs.
Acknowledgment of Terms: By accepting these terms, you acknowledge the possibility of incurring a fee for the replacement of a lost Access FOB and agree to comply with this policy.

This section provides clear guidelines on how daily memberships are managed, including their duration, cancellation process, and refund policies, ensuring members are well-informed about the terms of their short-term gym access.

VII. Daily Membership Terms & Conditions

Commencement and Duration of Daily Memberships:

Membership Activation: Daily memberships commence once you have indicated your acceptance in the Declaration section of the web sign-up process. This marks the beginning of your access to the gym facilities.
Defined Duration: Your daily membership will be activated on the date you specify and will remain valid until midnight of that specified date. This provides you with full access to the gym's facilities for the entirety of the chosen day.
No Extension or Transfer: Daily memberships are specifically for the chosen date and cannot be extended beyond midnight of that day. Additionally, these memberships are non-transferable and cannot be shifted to another date or individual.

Cancellation and Refund Policies for Daily Memberships:

Cancellation Rights: You may cancel your daily membership before it becomes active, with the option to do so up until the day before the specified activation date.
Refund on Cancellation: If cancellation occurs within the allowed timeframe, a full refund of the daily membership fee will be provided. This ensures flexibility for members who may need to change their plans.
Non-Refundability Post-Activation: Once the daily membership has been activated (i.e., on the specified start date), the fee becomes non-refundable. This policy is in place due to the immediate access to gym facilities provided under daily memberships.
Process for Cancellation and Refunds: To cancel a daily membership and request a refund, please contact our member services team. We will process your request promptly to ensure a smooth and hassle-free experience.

These general terms and conditions provide a comprehensive overview of the rules, rights, and responsibilities associated with gym membership, ensuring that members are informed and the gym operates smoothly and safely.

VIII. General Terms & Conditions

Age Requirement and Compliance with Membership Rules:

Minimum Age: Members must be 16 years of age or older to join the gym. This age requirement ensures that all members are capable of understanding and adhering to gym rules and safety guidelines.
Rule Adherence: All members agree to comply with the Rules of Membership, which are prominently displayed in the Club. These rules cover aspects such as opening hours, use of facilities, and general conduct.

Provisions for Changes in the Club’s Operation and Rules:

Operational Changes: We reserve the right to make reasonable changes to the gym's operation and rules at any time. Such changes may be necessary to improve member experience or respond to operational needs.
Notification of Changes: Members will be given advance notice of any significant changes, ensuring transparency and allowing members to adjust to the new guidelines.

Liability and Responsibilities in Special Circumstances:

Limitation of Liability: The gym will not be liable for any harm or injury caused to members due to their failure to follow gym rules or instructions from staff.
Member Responsibility: Members are responsible for their health and safety while using the gym and should not engage in activities that exceed their physical limits or are contrary to medical advice.

Rights to Assign Agreement Benefits and Notices:

Assignment of Rights: We may assign the benefits of this agreement and our rights thereunder to a third party, provided we notify you. Your rights under this agreement will not be adversely affected by such an assignment.

Gym Closures and Member Compensation Policies:

Temporary Closures: Occasionally, it may be necessary to close the gym or part of it, either for maintenance or due to external factors. We will endeavor to notify members in advance and minimize the disruption.
Compensation: In the case of extended closures, members may be entitled to compensation in the form of membership fee adjustments or extensions, determined at our discretion.

Legal Rights and Governance of the Agreement:

Governing Law: This agreement is governed by the applicable laws of the jurisdiction in which the gym operates.
Consumer Rights: Nothing in these terms will affect the legal rights of members as consumers. Advice about your legal rights is available from local Citizens' Advice Bureau or Trading Standards offices.

Contact Details and Process for Inquiries and Complaints:

Contact Information: For any questions, complaints, or feedback, members can contact us via email at g_bertie@hotmail.com.
Response to Inquiries: We commit to addressing all inquiries and complaints promptly and efficiently, ensuring member satisfaction and resolution of issues.

These promotion terms are designed to ensure fairness and clarity in our promotional activities, providing members with an understanding of how they can participate in and benefit from various offers and challenges.

Promotion Terms

Conditions and Eligibility for Promotional Offers and Challenges:

Eligibility Criteria: All promotional offers and challenges are subject to specific eligibility criteria, which may include membership status, duration of membership, and other factors as determined by us.
Adherence to Rules: Participants in any promotional offers or challenges must adhere to all gym rules and the specific terms of the promotion.
Limited Availability: Promotions and challenges are subject to availability and may be offered on a limited basis.

Specific Terms for Various Promotions and Offers:

Promotion-Specific Details: Each promotion or challenge may come with its own set of terms and conditions, which will be communicated at the time of the offer. This may include duration, scope, limitations, and any specific requirements for participation.
Right to Modify or Withdraw: We reserve the right to modify or withdraw any promotional offer or challenge without prior notice. This may be necessary due to operational requirements, changes in market conditions, or other unforeseen circumstances.
Fair Play: All gym challenges and competitions are subject to fair play rules. We expect all participants to compete honestly and uphold the spirit of the challenge.
Prizes and Rewards: Any prizes or rewards offered as part of promotions or challenges must be claimed within the specified timeframe. We reserve the right to issue prizes in the form of vouchers or pre-purchased credits, as appropriate.
Exclusions: Certain promotions may exclude specific categories of membership or may not be combinable with other ongoing offers.

These terms for the 'Together' subscription are designed to offer clarity on the fees and benefits associated with this membership option, ensuring members are well-informed about their choices and the rewards available to them for their loyalty to Results Gym.

Results Gym ‘Together’ Terms & Conditions

Fees and Changes Related to the ‘Together’ Subscription:

Subscription Fees: Fees for the 'Together' subscription will be charged on the same date as the usual Direct Debit fee for your main membership. This ensures a streamlined billing process.
Fee Adjustments: Should there be any changes in your 'Together' subscription fee, we will notify you in advance. Changes may occur due to adjustments in services or operational needs.
Flexibility in Subscription Changes: Members have the option to adjust their 'Together' subscription, which may affect the Direct Debit amount. Any such changes will be communicated and applied in accordance with our standard billing procedures.

Loyalty Benefits and Conditions for ‘Together’ Members:

Eligibility for Loyalty Benefits: Loyalty benefits are available to members who maintain their 'Together' subscription continuously. These benefits are designed to reward long-term members for their commitment.
Nature of Loyalty Benefits: Loyalty benefits may include price guarantees, free upgrades, or exclusive access to certain gym facilities or services. The specific benefits applicable will be detailed in the membership information.
Conditions for Receiving Benefits: To qualify for loyalty benefits, members must adhere to the terms of their 'Together' subscription, including timely fee payments and compliance with gym rules.
Notification of Benefit Changes: We reserve the right to modify or discontinue loyalty benefits. However, any such changes will be communicated to members well in advance.

These terms are designed to clarify the use, limitations, and policies associated with day passes at Results Gym, ensuring fairness and proper management of gym resources.

Day Passes

Terms and Fair Use Policy for Day Passes:

Usage Terms: Day passes grant temporary access to gym facilities for a specified day. They are intended for those who wish to experience the gym on a trial basis or for occasional use.
Fair Use: Each individual is entitled to one day pass, ensuring fair access to our facilities. Multiple day passes issued to the same person may be subject to cancellation without warning.
Booking and Usage: Day passes must be booked and used on the specified date. It is essential to adhere to this schedule to manage gym capacity effectively and maintain a quality experience for all members.

Non-refundability and Transferability Conditions:

Non-refundability: Once purchased or redeemed, day passes are non-refundable. This policy applies regardless of whether the pass is used or not.
Non-transferability: Day passes are non-transferable and cannot be used by anyone other than the individual who originally purchased or claimed the pass.
Activation and Expiry: Day passes are activated on the day of booking and expire at midnight of the same day. They cannot be carried over or extended to another date.
Usage Limitations: The pass entitles the holder to access the gym facilities available to regular members. However, certain areas or services may be restricted based on the specific terms of the day pass.

These Blue Light Membership terms are designed to offer appreciation and support to those in critical public service roles, providing them with flexible and beneficial options for gym access.

XII. Blue Light Membership

Eligibility, Terms, and Conditions for Blue Light Employees:

Eligibility Criteria: Blue Light Membership is exclusively available to individuals employed in emergency services, NHS, social care sector, and armed forces. Valid identification or proof of employment in these sectors is required to qualify for this membership.
Special Terms and Benefits: Recognizing the valuable services provided by blue light employees, this membership offers unique benefits and discounts as a token of appreciation for their contributions to the community.
Agreement to Gym Rules: All Blue Light Members are required to adhere to the standard gym rules and regulations, ensuring a safe and respectful environment for all members.

Fixed Term and Rolling Monthly Membership Options for Blue Light Employees:

Fixed Term Membership: Blue light employees can opt for a fixed-term membership, providing them with a set period of gym access at a discounted rate. The duration and specific terms of this membership will be clearly outlined upon registration.
Rolling Monthly Membership: Alternatively, blue light employees may choose a rolling monthly membership, which offers flexibility and the ability to cancel or modify the membership with minimal notice. This option is ideal for those with varying schedules and commitments.
Cancellation Policy: For both fixed term and rolling monthly memberships, standard cancellation policies apply. Details of these policies will be provided at the time of membership agreement.
Renewal and Changes: Members have the option to renew or change their membership type at the end of their term, subject to the prevailing terms and conditions at the time of renewal or change.

This section provides a clear description of the terms and conditions associated with the Plus - First Month Half Price Offer, ensuring that members understand the eligibility criteria, benefits, and limitations of this promotional deal.

XIII. Plus - First Month Half Price Offer

Eligibility and Conditions for Half Price First-Month Offer:

Eligibility Requirements: This promotional offer is available to new members who sign up for a standard membership. The offer is also extended to family members of existing members.
Half Price Offer: Under this promotion, eligible members will receive their first month membership at half the regular price. This introductory rate is designed to provide an opportunity for members to experience the benefits of a membership at a reduced cost.
Application of Discount: The half-price discount is applied only to the first month’s membership fee. Subsequent months will be billed at the standard membership rate.
Promotional Period: This offer is available for a limited time and must be claimed within the promotional period as specified in our marketing materials and announcements.
Automatic Billing: Following the discounted first month, the membership fee will automatically revert to the standard rate memberships unless the member opts to change or cancel their membership in accordance with our standard terms and conditions.
Non-Combination with Other Offers: The first month half-price offer cannot be combined with other promotions or discounts and is subject to availability.
Right to Modify or Withdraw Offer: We reserve the right to modify or withdraw this offer at any time, without prior notice. However, any changes will not affect members who have already taken advantage of the offer within the promotional period.

This section outlines the unique aspects of the Semi Private Membership & Small Group Training option, including its benefits, responsibilities, and the process for participating in these specialized sessions.

XIV. Semi Private Membership & Small Group Training

Eligibility and Conditions for Semi Private Membership & Small Group Training:

Eligibility for Participation: This specialized membership option is open to all current members who are interested in a more focused training environment. It's also available to new members upon joining the gym.
Nature of Semi Private Membership: This membership tier provides access to small group training sessions. These sessions are designed to offer a more personalized training experience while maintaining the dynamic of group workouts.
Small Group Training Features: Sessions are conducted by experienced trainers and are limited to a small number of participants. This ensures personalized attention and a tailored fitness experience.
Booking and Scheduling: Participants are required to book their small group training sessions in advance. This can be done via our mobile app or website. The schedule of available sessions will be regularly updated.
Commitment and Cancellation Policy: While this membership offers enhanced training opportunities, it also requires a commitment to attend scheduled sessions. We ask members to inform us in advance if they are unable to attend a booked session. Repeated no-shows may result in restrictions on booking future sessions.
Fee Structure: The Semi Private Membership and Small Group Training may have a different fee structure than standard memberships, reflecting the additional resources and personalized attention provided. Details of these fees will be clearly communicated at the time of enrolment or upgrade.
Upgrades and Downgrades: Members can choose to upgrade to this membership tier or downgrade to a standard membership. Changes in membership tiers are subject to our standard terms for membership changes, including any applicable fees or notice periods.

This section ensures transparency and fairness in the management of membership options, providing members with sufficient notice and information regarding any modifications or discontinuations of membership types

XIV. Right to Modify or Withdraw Different Memberships

Modification or Withdrawal of Membership Options: We reserve the right to modiy or withdraw any of our membership options, including Semi Private Membership, Small Group Training, and other special membership tiers, at any time. This may be necessary to adapt to changing business needs, market conditions, or to enhance our service offerings.
One Month's Notice for Changes: In the event of any significant changes to our membership options, including modifications or withdrawals, we will provide all existing members with at least one month's notice. This notice period is intended to give our members adequate time to adjust to the changes or to make decisions regarding their continued membership.
Impact on Current Members: Any changes, including the modification or withdrawal of membership options, will not adversely affect members who have already taken advantage of these options within the current promotional or membership period. The terms agreed upon at the start of their current membership or promotional period will be honoured until its conclusion.
Communication of Changes: All changes to membership options will be communicated clearly to our members through email notifications, announcements in the gym, and updates on our official website and social media channels.
Member Feedback and Inquiries: We welcome feedback from our members regarding any changes to our membership options. Our member services team will be available to address any inquiries or concerns related to these changes, ensuring a smooth transition and continued satisfaction with our services.

This section provides clear guidelines on the nature and terms of special promotions and offers at Results Gym, ensuring members are well-informed about opportunities to maximize their membership benefits.

Results Gym Special Promotions and Offers

Specific Terms for Various Ongoing and Limited-Time Offers:

Promotional Offerings: Results Gym periodically introduces special promotions and offers, which may include discounted membership rates, referral bonuses, free merchandise, or other incentives. These offers are designed to enhance the member experience and provide additional value.
Eligibility and Availability: Each promotion or offer will have its own set of eligibility criteria, such as membership type, duration of membership, or specific actions like referring new members. Availability of these offers may be limited and subject to change.
Duration of Offers: Limited-time offers will have a clearly stated start and end date. Members are encouraged to take advantage of these offers within the specified timeframe.
Terms and Conditions: All promotions and offers come with specific terms and conditions, which will be detailed in the promotional material. This may include usage limitations, expiry dates for redeemable items, or specific requirements for eligibility.
Non-Combination with Other Offers: Unless explicitly stated, promotional offers cannot be combined with other ongoing discounts or promotions. Members can avail of only one offer at a time.
Right to Modify or Withdraw Offers: Results Gym reserves the right to modify or withdraw any promotion or offer at any time, without prior notice. However, any changes will not affect members who have already taken advantage of the offer within the promotional period.
Notification of New Offers: New promotions and offers will be communicated to members through email, in-gym announcements, and on our website and social media platforms. Members are encouraged to regularly check these channels for the latest promotional information.

This section is designed to promote an open and constructive dialogue between the gym and its members, ensuring a continuous cycle of improvement and member satisfaction

.XVI. Membership Feedback and Confirmation

Terms for Participation in Feedback Programs and Related Rewards:

Engagement in Feedback Pro
grams: Members are encouraged to participate in our feedback programs, which may include surveys, suggestion boxes, or direct interviews. These programs aim to gather valuable insights to improve our services and facilities.
Eligibility for Participation: All active members are eligible to participate in these feedback programs. We value the opinions and suggestions from a diverse range of members.
Rewards and Incentives: To show appreciation for your time and input, participants in our feedback programs may be eligible for rewards. These could include gym merchandise, discounts on membership fees, or other incentives.
Terms of Rewards: The specific terms and conditions related to feedback rewards, including eligibility criteria, reward types, and distribution methods, will be clearly communicated during each feedback initiative.
Confidentiality and Use of Feedback: All feedback provided will be treated confidentially and will be used solely for the purpose of improving gym services and member experience.

This revision ensures that members are clearly directed to the appropriate point of contact for urgent issues, emphasizing the importance of safety and effective communication within the gym environment.

XVII. Contact Information

Methods for Reaching Out for Support or Inquiries:

Member Services Contact: For general support, inquiries, or gym-related concerns, members can contact our member services team via email at g_bertie@hotmail.com.
Response Time: We aim to respond to all inquiries promptly, typically within 24-48 hours.
In-Gym Assistance: For immediate assistance while at the gym, our staff is available during operating hours to help with any concerns or questions.
Social Media and Website: General inquiries, information about our services, and updates on gym news and promotional offers are available on our official website and social media platforms.

Emergency Contact:

Contacting the Branch Manager: For urgent issues, especially those concerning safety or security within the gym, members are advised to contact the Branch Manager directly.
Finding Contact Information: The contact details for each Branch Manager can be found in your joining information, on our website, and on the social media platforms for each specific location.
Importance of Direct Communication: Directly contacting the Branch Manager ensures that urgent matters are addressed immediately and appropriately, maintaining a safe and secure environment for all members.